Refund policy

KenetikPro Concentrate is a clinical nutrition product taken under the direction of a healthcare practitioner. For safety and quality reasons, we cannot accept returns or offer refunds on this product once it has shipped.

Damaged or defective items. If your order arrives damaged, defective, or incorrect, we will make it right. Contact us at pro@drinkkenetik.com within 14 days of delivery with your order number and a photo of the affected product and packaging. We will arrange a replacement or a refund for the affected items.

Order issues. If a problem occurs before your order ships (for example, a duplicate order or an address error), contact us promptly and we will help where we can.

This product is provided through your healthcare practitioner. Questions about whether the product is right for you should be directed to your practitioner. We do not offer refunds based on individual results, as outcomes depend on practitioner-directed use and individual factors.

For any questions about this policy, contact pro@drinkkenetik.com.