Shipping policy
Shipping options We offer flat-rate shipping through USPS and UPS, plus upgraded shipping options. All orders in the Continental US under $100 (before tax) are subject to a $9.99 shipping fee. Free shipping applies only to orders in the Continental US over $100 (before tax).
We offer express shipping options (2nd Day and Next Day air shipments) through UPS. Express shipping times are based on business days (they do not include holidays or weekends) and apply once the order has been tendered to the shipping courier. We will do our best to fulfill these orders promptly.
Order processing Orders typically ship within 1 to 3 business days. You will be notified by email when your order ships, with tracking information included. If you do not receive this email within 1 to 3 business days of ordering, please check your spam folder. During periods of high demand, an extra day may be added to standard processing time.
Shipping times Shipping times vary based on the delivery method and destination. High volume or carrier issues may cause delays, but orders within the United States are generally received in 2 to 8 business days.
Pricing information All prices are shown in US dollars.
Free shipping Free shipping applies to US domestic (Continental 48 states) orders only.
International shipping Orders can be shipped to most countries, and international shipping prices vary by territory. Please see shipping choices by carrier during checkout. All international orders are placed DDP (Delivered Duty Paid): we cover the initial cost of duty and taxes, but customers are responsible for any additional taxes incurred. International shipping times vary based on the service selected and customs processing time.
Order modifications If you would like to make any modifications to your order, including the shipping address, please email pro@drinkkenetik.com as soon as possible after placing your order. Once your order has been processed or fulfilled, we are unable to make any further adjustments or changes.
Damaged orders If your order arrives with damaged product, please reach out within 14 days of delivery. We will make sure you are taken care of. To help us resolve your issue quickly:
- Include your order number
- Attach a photo of the damaged item(s) if possible
We typically offer a refund or replacement, depending on the extent of the damage and the details provided. We are unable to ship individual bottles as replacements, but we are committed to ensuring you are satisfied with your experience.
Stolen or missing package If your tracking information says your package was delivered but you have not received it, please do the following before contacting us:
- Double-check your mailbox, porch, and side or back doors
- Ask neighbors or your building manager
- Wait a few hours, as packages are sometimes scanned early
If there is still no sign of it, reach out to our team within 14 days of the delivery date and we will work with you to find the best solution. We offer courtesy replacements in eligible cases, and we may recommend a secure delivery location or signature-required shipping for future orders to ensure safe delivery.
Questions For help with a shipment, contact pro@drinkkenetik.com.